Call Center Scheduling Coordinator

About the role

Tampa Family Health Centers is seeking a Call Center Scheduling Coordinator to support our call center operations. This role is responsible for managing inbound calls, scheduling patient appointments, routing messages, and ensuring accurate documentation within the Electronic Health Record. The ideal candidate provides excellent customer service, communicates clearly and professionally, and enjoys helping patients feel supported, informed, and cared for.

Responsibilities

• Answer and route incoming calls in a timely and professional manner
• Schedule patient appointments accurately and efficiently
• Enter and update patient demographic information in the Electronic Health Record
• Routinely route messages to the appropriate health centers, departments, and staff
• Provide high-quality customer service to patients, callers, and internal team members
• Follow call center procedures, workflows, and scripting guidelines
• Maintain patient confidentiality and ensure compliance with HIPAA and TFHC policies
• Perform additional duties as assigned

Qualifications

• A high school diploma or equivalent is required
• Minimum of 6 months of customer service experience in a healthcare, call center, or high-volume environment is preferred
• Prior experience in a medical, dental, or healthcare setting is preferred
• Experience using an Electronic Health Record system is preferred

Skills & Abilities

• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Ability to remain calm, professional, and patient-focused during high call volumes
• Familiarity with medical or dental terminology is preferred
• Proficiency with Electronic Health Record systems and Microsoft Office is preferred
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong attention to detail, accuracy, and follow-through

Benefits

TFHC offers a strong benefits package designed to support your health, financial wellness, professional growth, and long-term future. As part of our team, you may have access to:

• Medical, dental, and vision insurance
• Affordable medical plan options
• $0 copay for eligible employee visits and diagnostic testing at TFHC
• Dental coverage with employee-only coverage available at no cost
• Vision coverage for routine eye exams, glasses, lenses, and contacts
• Life insurance and AD&D coverage
• Employer-paid long-term disability coverage after eligibility requirements are met
• Generous PTO
• 7 paid company holidays
• 401(k) with employer contribution after one year
• Employee Assistance Program
• Employee discount program
• Pet insurance
• Student loan refinancing resources
• Potential Public Service Loan Forgiveness eligibility

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.