Call Center Scheduling Coordinator

Essential Duties and Responsibilities

• Manages large volume of customer calls in friendly and courteous manner.
• Provides customer service through attentiveness, clear communication, and time management skills.
• Obtains and evaluates all relevant information to handle and schedule appointments to the appropriate service area.
• Serves as a patient liaison for scheduling of services for multiple departments.
• Maintains customer records by updating account information.
• Provides clerical, secretarial, and project management functions for the service area.
• Locates referrals and calls patients to schedule appointments for different service areas.
• Communicates with clinic staff either by telephone or electronically to handle questions or concerns of customers.
• Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience.
• Provides feedback on the efficiency of scheduling discrepancies to department leadership for process improvement.
• Ensures compliance with all federal and state HIPAA/PHI laws.
• Interfaces with multiple departments and multiple computer systems.
• Performs other duties as assigned.

Licenses and/or Certifications

• None required.

Minimum Education and Experience Requirements

• High school graduate or GED.
• Knowledge of medical terminology gained either through coursework or work experience highly preferred.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling, and punctuation.
• Ability to schedule appointments for multiple departments based on phone screening and scheduling priority algorithm.
• Ability to utilize scheduling software and maintain updated schedules.
• Able to work in multiple computer systems simultaneously.

Working Conditions

• Normal office environment with little exposure to excessive noise, dust, temperature and the like.

Physical Requirements

• None specified.

DISCOVER COMPETITIVE PAY AND EXCELLENT BENEFITS

At CHKD, we offer a competitive salary and a comprehensive benefits package designed to support your personal and professional well-being. Benefits include medical, dental, disability insurance, matching 401(k), generous paid time off, and continuing education support. CHKDHS Health Plans provide $0 cost benefits at CHKDHS Affiliated Providers and Facilities for most covered services for covered dependent children. CHKD is committed to investing in your growth and long-term career success.

JOIN A TEAM WHO CARES

CHKD Health System is committed to fostering a "Culture of Excellence" for its patients, families, and colleagues. Throughout the organization, we promote collaboration, engagement, and empathy among team members, creating a kind, supportive, and safe workplace environment where employees want to spend their careers. At CHKD, it is our goal to create an atmosphere where every team member feels valued, heard, supported, and included.

ENJOY LIFE ON THE EAST COAST

CHKD Health System is headquartered in Coastal Virginia, a region known for excellent schools, waterfront living, and family-friendly communities. Enjoy outdoor recreation such as boating, kayaking, and hiking, along with concerts, sporting events, and nearby amusement parks. With convenient access to Norfolk International Airport and Amtrak, weekend trips to Washington, D.C., the Outer Banks, or the Blue Ridge Mountains are easily within reach.

Contact Our Team

If you have any additional questions about this position, please email [email protected].

Additional Information

CHKDHS is an Equal Opportunity Employer. Equal Employment Opportunity is the Law – click here for more information. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, gender identity, national origin, sexual orientation, veteran status, or any other status protected by federal, state, or local law. If assistance is needed, please reach out to us at [email protected].