Call Center Coordinator

Responsibilities

• Supervise call center personnel and develop a stable and effective call center staff
• Analyze call center results to determine performance and efficiency of call center staff
• Outbound calling to schedule appointments for new and existing customers each day
• Connect to potential customers in a personable manner, and engage them to determine whether they fit our appointment qualifications
• Take incoming phone calls from potential customers requesting a free estimate
• Work daily with management to meet and exceed appointment goals
• Document all customer interaction in company CRM
• Other duties as assigned

Qualifications

• 1+ years of call center experience
• High degree of professionalism
• Excellent verbal communication skills
• Must have a positive, can-do attitude
• Must be forceful on the phone and able to handle rejection
• Must be a team player, willing to accept coaching and follow existing guidelines
• Very proficient with technology
• Experience in telemarketing or sales a plus but not a requirement

Benefits

• Full medical/dental benefits
• 401K program and paid time off
• Advancement opportunities
• Comprehensive training program
• Monthly Bonus/Incentive programs

Pay

Pay commensurate with experience

Supplemental Pay Types

• Bonus pay

Career Advancement

• Monthly Bonus/Incentive programs

COVID-19 Considerations

• All office personnel must be vaccinated against COVID-19

Work Location

One location

Health Insurance

Available

Shift Availability

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Schedule

Monday to Friday

Relocation

Reliably commute or planning to relocate before starting work (Required)

Education

1+ years of call center experience

Experience

• Call center: 1 year (Preferred)