Call Center Scheduler

About Our Client

The organization operates within the healthcare sector, specializing in dermatology services. It focuses on providing efficient patient access and high-quality care by supporting appointment scheduling, patient communication, and administrative processes. The organization emphasizes responsive service, accurate patient information, and effective coordination to support positive healthcare experiences.

About the Opportunity

The Call Center Scheduler facilitates patient access to dermatology services by managing appointment scheduling, registration, referrals, and patient communications. This role ensures patients are accurately triaged and scheduled while supporting clinic operations and maintaining a professional, empathetic patient experience.

Responsibilities

• Answer incoming calls promptly and identify the organization clearly.
• Pre-register new patients and collect accurate personal and insurance information.
• Verify caller information and insurance eligibility.
• Schedule appointments accurately, document visit reasons, and confirm appointment details.
• Manage waitlists and monitor cancellations daily.
• Notify offices of same-day add-ons and cancellations.
• Triage calls and route patients to the appropriate personnel.
• Manage the voicemail queue and return patient calls within 30 minutes.
• Reschedule canceled appointments and provide appointment reminders.
• Process faxed referral requests and follow up with patients as needed.
• Explain patient protocols and insurance referral requirements.
• Maintain a positive, productive, and professional approach when interacting with patients and team members.
• Comply with organizational policies, privacy requirements, data security standards, and safety regulations.
• Complete required training, including Code of Conduct and OSHA training.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience in a physician practice or customer service environment.
• Clear, professional, and articulate communication skills.
• Empathetic approach when assisting patients, including geriatric and disabled individuals.
• Strong problem-solving skills and attention to detail.
• Basic knowledge of Microsoft Word.

Pay Range and Compensation Package

Hourly pay range: $19.00–$28.50 for full-time employment. Compensation is based on experience, location, skills, training, education, and other relevant factors. Certain positions may be eligible for performance-based or long-term incentives.

Benefits & Perks

• Comprehensive health benefits.
• 401(k) retirement plan.
• Financial wellness benefits.
• Programs and resources supporting overall employee well-being.