Call Center Sales Representative-Inbound

What You Will Do

• Proactively promotes and sells SSFCU products and services to existing and potential members while providing outstanding service through all contact channels.
• Offers guidance and support to foster a long-term, full-service relationship, and follows Member Contact Center standards, processes, established policies and procedures when processing various transactions and inquiry requests.
• Provides a high level of service to our members by providing consistent, friendly, personalized service to each caller.
• Absorbs and develops Officer-level skills and increases knowledge to foster professional growth and additional responsibilities.
• Thoroughly and consistently processes member transactions/requests in an efficient and accurate manner within all established processes and procedures while following all applicable regulations.
• Supports SSFCU’s vision to expand and build member relationships with a thorough level of knowledge of SSFCU products and services.
• Proactively recommends products and services to enhance the member experience that will contribute to our growth and profitability.
• Responsible for meeting all established sales goals on Member Sales Team.
• Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values.

What We Require

• A high school diploma or equivalent.
• A minimum of three (3) years of call center experience or financial institution or comparable experience in sales, customer service, and cash handling.
• The ability to operate a personal computer and good knowledge of Word, Excel, and Internet.
• A high level of interpersonal skills, including excellent verbal communication skills, a clear speaking voice, and good writing skills.
• The ability to function with minimal supervision and to work and multitask in a high-volume sales environment.
• Ideal candidate will have successfully completed MCC Center Career Path.
• Excellent problem-solving skills.
• A passion and desire to educate and promote products and services.
• Time management skills to include being timely and efficient in all aspects of the job.
• A thorough knowledge and understanding of federal, state, and NCUA regulations.