Call Center Sales Representative-Inbound

What You Will Do

• Proactively promotes and sells SSFCU products and services to existing and potential members while providing outstanding service through all contact channels.
• Offers guidance and support to foster a long term, full service relationship, and follows Member Contact Center standards, processes, established policies and procedures when processing various transactions and inquiry requests.
• Provides a high level of service to our members by providing consistent, friendly, personalized service to each caller.
• Absorbs and develops Officer level skills and increases knowledge in order to foster professional growth and additional responsibilities.
• Thoroughly and consistently processes member transactions/requests in an efficient and accurate manner within all established processes and procedures while following all applicable regulations.
• Supports SSFCU’s vision to expand and build member relationships with a thorough level of knowledge of SSFCU products and services.
• Proactively recommends products and services to enhance the member experience that will contribute to our growth and profitability.
• Responsible for meeting all established sales goals on Member Sales Team.
• Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values.

What We Require

• A high school diploma or equivalent.
• A minimum of three (3) years of call center experience or financial institution or comparable experience in sales, customer service and cash handling.
• Able to operate a personal computer and good knowledge of Word, Excel, and Internet.
• A high level of interpersonal skills, including excellent verbal communication skills, a clear speaking voice, and good writing skills.
• Able to function with minimum supervision.
• Able to work and multitask in high volume sales environment.