Call Center Sales Representative-Inbound

Responsibilities

• Proactively promote and sell SSFCU products and services to existing and potential members while providing outstanding service through all contact channels.
• Offer guidance and support to foster long-term, full-service relationships, adhering to Member Contact Center standards, processes, and established policies and procedures for transactions and inquiries.
• Provide a high level of consistent, friendly, and personalized service to each caller.
• Develop Officer-level skills and increase knowledge to support professional growth and additional responsibilities.
• Process member transactions and requests efficiently, accurately, and in compliance with all established processes, procedures, and regulations.
• Support SSFCU’s vision to expand and build member relationships by maintaining thorough knowledge of SSFCU products and services.
• Proactively recommend products and services to enhance the member experience and contribute to growth and profitability.
• Meet all established sales goals as part of the Member Sales Team.
• Complete other job-related duties as needed to support the organization’s vision, purpose, and values.

Requirements

• High school diploma or equivalent.
• Minimum of three (3) years of call center experience, financial institution experience, or comparable experience in sales, customer service, and cash handling.
• Proficient in operating a personal computer with good knowledge of Word, Excel, and the Internet.
• High level of interpersonal skills, including excellent verbal communication, a clear speaking voice, and good writing skills.
• Able to work with minimal supervision.
• Able to multitask in a high-volume sales environment.

Qualifications

• Successful completion of MCC Center Career Path (ideal).
• Excellent problem-solving skills.
• Passion and desire to educate and promote products and services.
• Strong time management skills, including timeliness and efficiency in all aspects of the job.
• Thorough knowledge and understanding of federal, state, and NCUA regulations.