Call Center Sales Representative - Hybrid

This hybrid-remote position reports to our 12150 Research Parkway, Orlando, FL location. You must be able to work on-site 3-4 days weekly and remotely 1-2 days weekly.

About the role

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach sales and commission targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime.

Requirements

• Commissioned sales experience highly preferred.
• Unwavering customer focus.
• Strong work ethic.
• Adaptability.
• Problem-solving skills.
• Attention to detail.

Work From Home Requirements

• Verified internet service with a minimum of 12mb upload speed and 18mb download speed.
• Established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection).
• Workspace must meet WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy).
• Participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats).
• Available, accessible, and accountable during established work schedules and shifts.
• Comply with organizational security, compliance standards, trainings, performance management, and monitoring policies.

AT&T will provide the equipment needed to get started (keyboard, monitor, computer, mobile device, etc.).

Pay

Call Center Sales Reps earn $18.68 hourly + commissions if all sales goals are met. With uncapped commission opportunities, top representatives can earn $62,280+ per year.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T home phone.
• Tuition reimbursement program.
• Paid time off and holidays (1 week of PTO after 6 months, 2 weeks after the first year, plus at least 8 company-designated holidays and additional PTO based on bargaining group).
• Paid parental leave.
• Additional sick leave beyond state and local requirements (unprotected).
• Adoption reimbursement.
• Disability benefits (short-term and long-term).
• Life and accidental death insurance.
• Supplemental benefit programs: critical illness, accident, hospital indemnity, group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.

Schedule

• 40 hours per week.
• May include nights, weekends, and overtime.
• Paid training provided.