Call Center Sales Operations Manager - T-Mobile

About the role

Join the innovative team at OneTouch Direct as a Call Center Sales Operations Manager and play a pivotal role in driving excellence in our sales operations! We are dedicated to fostering a positive working environment that enables our team to thrive while providing unparalleled service to our clients.

Responsibilities

• Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency
• Develop, implement, and refine operational processes and procedures to improve sales execution
• Analyze sales data to identify trends, opportunities for improvement, and actionable insights
• Collaborate closely with sales leaders to drive strategy and align operational processes with sales goals
• Train and develop team members to ensure effective execution of sales strategies and operational protocols
• Monitor performance metrics and provide regular reports to management on key performance indicators
• Identify areas for automation and technology needs to streamline processes

Requirements

• Bachelor's degree in business, management, or a related field
• 3+ years of experience in sales operations or management within a call center environment
• Strong leadership skills with a proven track record of managing and developing teams
• Exceptional analytical skills with the ability to interpret data and make data-driven decisions
• Excellent communication and interpersonal skills to interact effectively with a diverse group of stakeholders
• Proficiency in CRM software, reporting tools, and Microsoft Office Suite
• Ability to thrive in a fast-paced, results-oriented environment while managing multiple projects

Benefits

• Supportive Environment: Classroom training, plus ongoing support for your success!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Health Care Plan (Medical, Dental & Vision)
• Culture: Diverse, welcoming culture with Employee Resource Groups
• Referrals: Refer a friend and earn up to $2,000 per person!

Schedule

Full-Time Hours: 40 hours per week schedule