Call Center Sales Associate

About the role

As a key contributor to Guardian Storage’s inbound sales team, the Call Center Associate plays a vital role in converting inquiries into reservations and rentals through exceptional customer service and consultative sales techniques. This role is responsible for guiding prospective tenants through the self-storage reservation and rental process, understanding their needs, and delivering customized solutions, all while maintaining a professional and courteous demeanor across phone, chat, and email platforms.

This is a hybrid position requiring 2 days in the office and 3 days working from home.

Why Join Guardian Storage?

• Make a Real Impact: You’ll be a trusted advisor helping customers during key life transitions like moves, renovations, or business growth.
• Earn More Than a Paycheck: Competitive hourly pay, performance-based incentives, and opportunities to grow into leadership or operational roles.
• Hybrid Flexibility: Enjoy a mix of remote and in-office work, with schedules designed to support work-life balance.
• Training & Growth: We invest in you from Day One, with personalized coaching, access to tools and resources, and a team that truly wants you to succeed.
• A Company That Cares: Join a values-driven organization with a strong reputation, team-oriented culture, and leadership that listens.

Responsibilities

• Serve as the first point of contact for potential customers and current tenants via phone, live chat, and email.
• Secure contact details, schedule appointments, take reservations, and complete phone-based rentals.
• Process customer payments.
• Follow Guardian Storage’s consultative selling process to maximize rental conversions and customer satisfaction.
• Provide industry-leading customer service on all interactions.
• Protect any sensitive or private information such as payment information and personal details by maintaining 100% confidentiality.
• Perform other call center-related duties as assigned or required by the Call Center Manager.

Requirements

• 2+ years sales or customer service experience preferred; self-storage or real estate industry experience is a plus.
• Excellent listening, verbal, and written communication skills via phone and email.
• Comfort with using CRM systems and multitasking across digital tools.
• A customer-first mindset with the ability to build rapport and overcome objections.
• Ability to work independently in a fast-paced environment with shifting priorities and in a small team call center environment.
• Must be able to work afternoon or evening shifts, including weekends.
• Must have reliable transportation and be willing to work in the office 2 days per week.

Benefits

• Competitive pay.
• Comprehensive medical coverage.
• Company-paid dental and vision insurance.
• Company-paid short-term & long-term disability, life, and AD&D insurance.
• Generous paid time off.
• 401(k) plan with company match.
• Corporate discounts.
• Company-sponsored events and awards.
• Discretionary bonuses.
• Free storage space.