Call Center Sales Agent - Winter 26.27

Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209

Pay

$15.50 per hour

Schedule

May require working early mornings, weekends, and holidays

About the role

Join our Contact Center as a Sales Agent and be the first point of contact for guests at Snowshoe Mountain Resort! We're seeking hospitality-driven individuals to help turn vacation dreams into reality. Enjoy potential work-from-home options and commission on sales. If you're professional, friendly, and dependable, we want you on our team!

Responsibilities

• Provide friendly, quality customer service.
• Develop in-depth knowledge of products, including Lodging, Season Passes, daily tickets, Ski School, and Ikon Pass.
• Become proficient in sales systems (training provided).
• Assist with trip planning by building itineraries, educating guests, upselling activities, and answering resort questions.
• Stay updated on resort and system knowledge.
• Use professional selling techniques aligned with Quality Tracks standards.
• Collaborate with team members and other departments.
• Cover 8-hour phone shifts, with potential for longer hours during peak times.
• Ensure exceptional follow-up for guest satisfaction.
• Address and resolve guest complaints effectively.
• Maintain strong customer service and safety awareness, following instructions accurately.
• Adhere to grooming standards and demonstrate punctuality.
• Work collaboratively as part of a team.

Requirements

• High School Diploma or GED (preferred)
• Previous Call Center Experience

Benefits

• Free skiing and snowboarding privileges at Alterra resorts
• Discounts on Ikon Passes
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 30% off Snowshoe food & beverage locations (excludes alcohol)
• 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations
• Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many more