Call Center RN, Full-Time

About the role

The Medical Call Center nurse is responsible for indirect patient care through telephonic information exchange.

Responsibilities

• Assess urgency of healthcare needs by phone using a computerized LVM algorithm system for telephone triage.
• Evaluate patient problems and symptoms, select appropriate guidelines or protocols, determine urgency level for advice, implement and evaluate the plan of care.
• Demonstrate knowledge of growth and development principles across the life span.
• Assess patient data reflective of status and interpret information needed to identify age-specific requirements and provide care as defined by department policies and procedures.
• Assess need for and recommend pharmacological medications per physician standing order or approved protocol, and accurately phone prescriptions to pharmacies when appropriate.
• Operate office equipment necessary for documentation and electronic chart transmission while adhering to confidentiality policies.

Requirements

• Graduate from an accredited School of Nursing.
• Knowledge of general nursing principles and practice skills.
• Knowledge of organizational functions, policies, and regulations.
• Knowledge of current trends and new developments in nursing.
• Knowledge of principles and practices of nursing applicable to areas requiring special education.
• Computer and keyboard skills required.
• Three years of experience in pediatrics.

Preferred Experience

• Pediatric settings: ambulatory, medical/surgical unit, emergency room or urgent care, public health pediatric nursing.

Position Requirements

• Current licensure to practice nursing in the state of Tennessee.
• Tennessee nursing license or multistate licensure from a compact state must be obtained within three months of hire for non-Tennessee residents.

Competency Evaluation

• Evaluation performed by the call center manager via direct observation, auditing call recordings, periodic chart audits, daily LVM program reports, and verbal or written discussions.
• Competency also assessed based on objective criteria reviewed and validated.