RN, Staff Nurse, Medical Group Contact Center, Full-Time

About the role

A registered professional nurse employed by Erlanger Medical Center. Medical Call Center nurse is responsible for indirect care of the patient through information given telephonically.

Responsibilities

• Assess level of urgency of health care by phone utilizing a computerized LVM algorithm system for telephone triage
• Evaluate problem and symptoms, select appropriate guideline or protocol, determine urgency level for advice, implement and evaluate plan of care
• Demonstrate knowledge of the principles of growth and development over the life span
• Assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age-specific needs and to provide the care needed as defined by the department's policies and procedures
• Assess the need for and recommend pharmacological medications per physician standing order or approved protocol recommendation and accurately phone prescriptions to pharmacies when appropriate
• Operate office equipment necessary for documentation and electronic chart transmission adhering to confidentiality policies

Requirements

• Graduate from an accredited School of Nursing
• Current licensure to practice in the state of Tennessee
• Tennessee licensure or multistate licensure from a compact state must be obtained within three months of hire for non-Tennessee residents

Qualifications

• Knowledge of general principles and practice skills
• Knowledge of organizational functions, policies and regulations
• Knowledge of current trends and new developments
• Knowledge of principles and practices of nursing, applicable to those areas requiring special education
• Computer and keyboard skills required
• Three years experience in Pediatrics

Department Position Summary

Evaluation of abilities is performed by the call center manager by direct observation, by auditing recordings of the call and by periodic chart audit, daily reports generated by the LVM program, and discussed verbally or written. Competency can also be evaluated by assessment based on objective criteria that is reviewed and validated.