Call Center Representative - Saturday Shift

About the role

Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. This is an on-site position located in Mt. Laurel, NJ.

Responsibilities

• Receive incoming calls regarding fingerprinting requests
• Determine locations via phone/computer for fingerprint collection
• Follow up with fingerprinting site vendors to obtain all related documentation
• Prepare and send welcome packets to new clients
• Process fingerprints and channel to the appropriate agency
• Maintain and monitor the call center telephone line

Requirements

• Excellent phone, computer, and administrative skills
• Excellent customer service skills
• Professional and positive attitude
• Able to work in a fast-paced environment
• Proficiency in Microsoft Office suite, including Word and Excel
• Bilingual in Spanish a plus, but not required

Qualifications

• Minimum high school diploma or equivalent

Skills

• None specifically listed

Benefits

• Casual dress code
• Flexible work schedules
• Employee referral bonus program
• Medical, dental, and vision coverage with spouse/family options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Employee referral bonus program

Pay

The rate of pay for this position is $17.20/hour plus $1.80/hour ($19 total/hour) for those with a standard schedule that includes a Saturday.

Schedule

We are seeking the following shift: Monday, Tuesday, Thursday, Friday, Saturday (Wed/Sun off) 10am-6pm. (Training is the first 2 weeks from 930am-530pm)