Call Center Representative (Santa Fe)
State Employees Credit Union of New Mexico · Santa Fe, NM · 3 wk ago
Customer ServiceFull-time
About the role
As a Call Center Representative in Santa Fe, you will be responsible for providing exceptional customer service through phone and email interactions.
Responsibilities
- Handle incoming calls and emails from customers in a timely and professional manner.
- Resolve customer issues and inquiries efficiently using company resources and knowledge base.
- Follow up with customers to ensure satisfaction and address any additional needs.
- Adhere to company policies and procedures regarding confidentiality and data handling.
Requirements
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Ability to work flexible hours including evenings and weekends.
- Experience in customer service or a related field preferred.
Qualifications
- Strong problem-solving and decision-making abilities.
- Proficiency in Microsoft Office Suite.
- Basic computer literacy.
Skills
- Customer service orientation.
- Effective time management.
- Positive attitude and ability to handle stressful situations.
Benefits
- Competitive hourly wage.
- Flexible scheduling options.
- Professional development opportunities.
Pay
- $15.00 per hour.
Schedule
- Variable schedule to accommodate shifts including evenings and weekends.
Contact Information
To apply, please fill out the form below or contact us at [Contact Information].