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Jobs · OTHR · Maryland

Call Center Representative (Pre-Sales/Customer Service)

CARCHEX · Cockeysville, MD · 1 mo ago
On-siteOTHR$20–$22/hrFull-time

About the role

CARCHEX Needs Call Center Representatives for Lead Qualification and Sales Support!!! Great conversations. Great teammates. Great opportunities. Earn $20–$22+/hour. Build valuable skills. Grow your career. At CARCHEX, we've been helping drivers protect their vehicles for more than 20 years! We're looking for energetic, dependable, people-focused professionals to join our Pre-Sales Team. If you're comfortable on the phone, enjoy connecting with people, and thrive in a fast-paced team environment, THIS IS THE OPPORTUNITY FOR YOU.

Why you'll love working at CARCHEX:

  • Competitive pay: $20.00–$22.00+ per hour
  • Incentives and Contests give you the opportunity to take home more MONEY!!!
  • 12-time winner of The Baltimore Sun's "Best Places to Work"
  • Named one of "60 Best Companies to Sell For" by Selling Power
  • A+ Rating with the Better Business Bureau
  • Paid training and ongoing coaching
  • Opportunities for career growth and advancement
  • Supportive, team-focused work environment

Responsibilities

  • Connect with customers from across the country
  • Create a positive first impression through friendly, engaging conversations
  • Ask qualifying questions and verify customer information
  • Introduce customers to CARCHEX vehicle protection solutions
  • Identify customer needs and determine appropriate next steps
  • Connect qualified customers with a Sales Representative
  • Deliver a professional, customer-first experience on every call

Requirements

  • You don't need to be a sales expert to succeed here. We're looking for motivated, reliable people who communicate well, enjoy helping others, and are ready to learn.
  • A confident and enthusiastic phone presence
  • Strong communication and active listening skills
  • Computer proficiency
  • The ability to thrive in a fast-paced environment
  • A willingness to learn and accept coaching
  • A positive attitude and strong work ethic
  • A friendly, patient, customer-first approach
  • A team-player mentality

Benefits

  • From Your First Day: Paid training
  • Hands-on coaching and support
  • Ongoing professional development
  • A collaborative, team-oriented work environment
  • Health & Financial Benefits:
    • Medical, Dental & Vision Insurance
    • Company-Paid Life Insurance
    • Voluntary Life Insurance
    • Short-Term & Long-Term Disability
    • Hospital Indemnity & Critical Illness Insurance
    • Legal Insurance
    • Pet Insurance
    • 401(k) with competitive company match
  • Time Off:
    • Generous Paid Time Off
    • Sick & Safe Leave
    • Paid Holidays

Pay

Pay Range: $20.00–$22.00+ per hour. Compensation within the range will be based on relevant experience, skills, and qualifications. Periodic performance and compensation reviews.

Schedule

Full-Time | Monday–Friday. Choose From Two 8-hour Schedules: 9:00 AM – 6:00 PM or 10:00 AM – 7:00 PM. Overtime opportunities available. Convenient Hunt Valley Location: Work from our headquarters in Hunt Valley Towne Centre, conveniently located near shopping, dining, and transportation. Free parking. Easy access to Light Rail. Walkable restaurants and coffee shops. On-site shopping, retail, and fitness centers.

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