Call Center Representative (On-Site)

Requirements

• Must be able to work the hours needed, including occasional Saturday and Sunday hours
• Ability to communicate effectively on the telephone
• Ability to handle a "call center" environment: work quickly and multi-task
• Ability to handle confidential and sensitive information
• Ability to exercise good telephone manners to handle calls appropriately and professionally
• Ability to demonstrate compassion and sensitivity to caller
• Ability to work in a team-oriented environment
• Very familiar with computer functions and programs
• Ability to type quickly and accurately while speaking on the phone
• Previous call center and orthopaedic/medical experience preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment

Key Responsibilities

• Answering incoming calls
• Scheduling, rescheduling, and canceling patient appointments with the correct provider
• Managing large amounts of inbound and outbound calls in a timely and friendly manner
• Accurately and professionally collecting patient demographic, insurance, and third-party information to ensure the patient's chart is accurate and up to date
• Quickly identifying patient needs, clarifying information, and transferring patient calls to the right department
• Working closely with billing team for insurance eligibility, and insurance referral requirements
• Processing incoming electronic referrals and faxes
• Displaying superior customer service skills and excellent verbal communication skills
• Collaborating and developing strong professional relationships with team members

Required Skills/Abilities

• Ability to work the hours needed, including occasional Saturday and Sunday hours
• Ability to communicate effectively on the telephone
• Ability to handle a "call center" environment: work quickly and multi-task
• Ability to handle confidential and sensitive information
• Ability to exercise good telephone manners to handle calls appropriately and professionally
• Ability to demonstrate compassion and sensitivity to caller
• Ability to work in a team-oriented environment
• Very familiar with computer functions and programs
• Ability to type quickly and accurately while speaking on the phone
• Previous call center and orthopaedic/medical experience preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment

Compensation & Benefits

OrthoNJ, LLC is required by New Jersey law to disclose the compensation range for this position. The hiring range for this role is $17.50-$24.00 per hour. Compensation is determined based on several factors, including but not limited to the candidate’s qualifications, relevant experience, and geographic location. Certain roles may also be eligible for additional compensation, such as bonuses or incentive pay, as well as benefits.

Eligible full-time employees are offered a comprehensive benefits package, which may include paid time off, medical, dental, vision, and a retirement plan.