Call Center Representative – Medicaid Member Support

About the role

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. This position supports Medicaid members in South Carolina as a Call Center Representative. The role is remote within a 60-mile radius of Columbia, SC.

What you will be doing

• Using a computerized system to respond to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures
• Gathering information, assessing caller needs, researching and resolving inquiries, and documenting calls
• Providing clear and concise information regarding member eligibility
• Assisting callers with completing their Medicaid applications and providing updates on their application status
• Following documented policies and procedures including call handling and escalations
• Acting as an advocate for Medicaid members to ensure their needs are met
• Navigating across multiple computer screens while accessing and reviewing information from various applications

Requirements

• At least 18 years of age with a high school diploma or GED
• Ability to submit to a pre-employment screening
• Must pass the Call Center – Service Skills Assessment and Internet Speed test
• Minimum of 1-year call center experience in telephone customer service or related experience
• Computer literacy and ability to use multiple programs

Preferred skills & experience

• Positive and energetic attitude
• Ability to communicate clearly and confidently
• Ability to multi-task and manage time effectively
• Attention to detail, grammar, and spelling accuracy
• One year of medical insurance or medical office experience, preferred
• Call center or professional office experience, preferred
• Computer system experience with data entry and database documentation knowledge

Schedule

• Training: 4 weeks (8:30 am – 5:00 pm EST)
• After training: 8-hour shift within hours of operation
• Full-time schedule (40 hrs. per week)
• No weekends

Pay

$16.00 per hour

Benefits

• Paid training
• Equipment provided
• Full benefits package including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
• Career growth opportunities
• PerkSpot employee discount program