Call Center Representative – Medicaid Member Support

About the role

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. This role supports Medicaid members in South Carolina as a Call Center Representative.

Responsibilities

• Using a computerized system, respond to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures
• Gather information, assess caller needs, research and resolve inquiries, and document calls
• Provide clear and concise information regarding member eligibility
• Assist callers with completing their Medicaid applications and provide updates on their application status
• Follow documented policies and procedures including call handling and escalations
• Act as an advocate for Medicaid members to ensure their needs are met
• Navigate across multiple computer screens while accessing and reviewing information from various applications

Requirements

• Must be at least 18 years of age with a high school diploma or GED
• Must be able to submit to a pre-employment screening
• Must pass the Call Center – Service Skills Assessment and Internet Speed test
• A minimum of 1-year call center experience in telephone customer service or related experience
• Computer literacy and ability to use multiple programs

Preferred Skills/Experience

• Positive and energetic attitude
• Ability to communicate clearly and confidently
• Ability to multi-task and manage time effectively
• Attention to detail, grammar, and spelling accuracy
• One year of medical insurance or medical office experience, preferred
• Call center or professional office experience, preferred
• Computer system experience with data entry and database documentation knowledge

Pay

$16.00/hour. This may be below your state's minimum wage. Equipment provided.

Schedule

• Training: 4 weeks (8:30 am – 5:00 pm EST)
• After training: 8-hour shift within hours of operation
• Full-time schedule (40 hrs. per week)
• No weekends

Benefits

• Paid training
• Career growth opportunities
• Full benefits package including health insurance coverage, voluntary dental and vision programs, life and disability insurance, retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
• PerkSpot employee discount program