Call Center Representative – Medicaid Member Support

About the role

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. This role supports Medicaid members in South Carolina as a Call Center Representative.

Responsibilities

• Using a computerized system, respond to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures
• Gather information, assess caller needs, research and resolve inquiries, and document calls
• Provide clear and concise information regarding member eligibility
• Assist callers with completing their Medicaid applications and providing updates on their application status
• Follow documented policies and procedures including call handling and escalations
• Act as an advocate for Medicaid members to ensure their needs are met
• Navigate across multiple computer screens while accessing and reviewing information from various applications

Requirements

• Must be at least 18 years of age with a high school diploma or GED
• Must be able to submit to a pre-employment screening
• Must pass the Call Center – Service Skills Assessment and Internet Speed test
• A minimum of 1-year call center experience in telephone customer service or related experience
• Computer literacy and ability to use multiple programs

Preferred skills/experience

• Positive and energetic attitude
• Ability to communicate clearly and confidently
• Ability to multi-task and manage time effectively
• Attention to detail, grammar, and spelling accuracy
• One year of medical insurance or medical office experience, preferred
• Call center or professional office experience, preferred
• Computer system experience with data entry and database documentation knowledge

Pay

$16.00/hour. Please note this may be below your state's minimum wage.

Schedule

• Training: 4 weeks, 8:30 am – 5:00 pm EST
• After training: 8-hour shift within hours of operation
• Full-time schedule (40 hrs. per week)
• No weekends

Benefits

• Equipment provided
• Paid training
• Career growth opportunities
• Full benefits package including health insurance coverage, voluntary dental and vision programs, life and disability insurance, retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
• PerkSpot employee discount program

Location: Remote – South Carolina (must reside within a 60 mile radius of Columbia, SC)

Note: Currently not hiring in AK, CA, HI, MA, IL, MT, NY, Puerto Rico, or specific metro areas including Minneapolis, Chicago, New York City, Portland (OR), Montgomery County (MD), Seattle, and Washington, DC.