Call Center Representative – Medicaid Member Support

About the role

Support Medicaid members in South Carolina as a first point of contact. This onsite position is located in Columbia, SC, and offers an opportunity to learn about Medicaid member support while working in a positive, employee-friendly culture.

Responsibilities

• Answer incoming calls from South Carolina Medicaid members using a computerized system and standard scripts
• Gather information, assess caller needs, research and resolve inquiries, and document all calls
• Provide clear information regarding member eligibility
• Assist callers with completing Medicaid applications and provide status updates
• Follow documented policies and procedures including call handling and escalations
• Act as an advocate for Medicaid members to ensure their needs are met
• Navigate across multiple computer screens while accessing and reviewing information from various applications

Requirements

• At least 18 years of age
• High school diploma or GED
• Ability to submit to a pre-employment screening
• Pass the Call Center – Service Skills Assessment and Internet Speed test
• Minimum 1 year of call center experience in telephone customer service or related experience
• Computer literacy and ability to use multiple programs

Preferred skills

• Positive and energetic attitude
• Ability to communicate clearly and confidently
• Ability to multi-task and manage time effectively
• Attention to detail, grammar, and spelling accuracy
• One year of medical insurance or medical office experience
• Call center or professional office experience
• Computer system experience with data entry and database documentation knowledge

Schedule

• Training: 4 weeks, 8:30 am–5:00 pm EST
• After training: 8-hour shift during hours of operation
• Full-time schedule (40 hrs. per week)
• No weekends

Pay

$16.00/hour

Benefits

• Paid training
• Equipment provided
• Full benefits package including health insurance, voluntary dental and vision, life and disability insurance, retirement savings plan, paid holidays, and paid time off (PTO)
• Career growth opportunities
• PerkSpot employee discount program