Call Center Representative – Medicaid Member Support

About the role

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. This role supports Medicaid members in South Carolina as a first point of contact in a call center environment.

Responsibilities

• Answer calls and provide product information to South Carolina Medicaid members using a computerized system and standard scripts
• Gather information, assess caller needs, research and resolve inquiries, and document calls
• Provide clear information regarding member eligibility
• Assist callers with completing their Medicaid applications and provide updates on application status
• Follow documented policies and procedures including call handling and escalations
• Act as an advocate for Medicaid members to ensure their needs are met
• Navigate across multiple computer screens while accessing and reviewing information from various applications

Requirements

• Must be at least 18 years of age with a high school diploma or GED
• Must be able to submit to a pre-employment screening
• Must pass the Call Center – Service Skills Assessment and Internet Speed test
• Minimum of 1-year call center experience in telephone customer service or related experience
• Computer literacy and ability to use multiple programs
• Must reside within a 60 mile radius of Columbia, SC (this is a remote position based in South Carolina)

Preferred Skills/Experience

• Positive and energetic attitude
• Ability to communicate clearly and confidently
• Ability to multi-task and manage time effectively
• Attention to detail, grammar, and spelling accuracy
• One year of medical insurance or medical office experience, preferred
• Call center or professional office experience, preferred
• Computer system experience with data entry and database documentation knowledge

Pay

• $16.00 per hour (may be below your state's minimum wage)

Schedule

• Training: 4 weeks, 8:30 am–5:00 pm EST
• After training: 8-hour shift within hours of operation, full-time (40 hrs/week)
• No weekends

Benefits

• Equipment provided
• Paid training
• Full benefit options including health insurance coverage, voluntary dental and vision programs, life and disability insurance, retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
• PerkSpot employee discount program
• Career growth opportunities