Call Center Representative – Medicaid Member Support
About the role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
This is a great opportunity to learn about Medicaid member support! Come join us and grow with a team of people who will challenge and inspire you to be the best.
Responsibilities
- Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
- Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.
- Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
- Follows documented policies and procedures including call handling and escalations.
- Overall acts as an advocate for Medicaid members to ensure their needs are met.
- Navigate across multiple computer screens while accessing and reviewing information from various applications.
Requirements
- Must be at least 18 years of age with a high school diploma or GED.
- Must be able to submit to a pre-employment screening.
- Must pass the Call Center – Service Skills Assessment and Internet Speed test.
- A minimum of 1-year call center experience in telephone customer service or related experience.
- Computer literacy and ability to use multiple programs.
Qualifications
- Positive and energetic attitude.
- Ability to communicate clearly and confidently.
- Ability to multi-task and manage time effectively.
- Attention to detail, grammar, and spelling accuracy.
- One year of medical insurance or medical office experience, preferred.
- Call center or professional office experience, preferred.
- Computer system experience with data entry and database documentation knowledge.
Pay
$16.00/hour. Equipment provided.
Schedule
- Training is 4 weeks (8:30 am-5:00 pm EST).
- After training the working hours will be an 8-hour shift in the hours of operation.
- Full-time schedule (40 hrs. per week).
- No Weekends.
Benefits
- Career Growth Opportunities.
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.
- PerkSpot - Employee discount program.
Location: Remote-South Carolina (Must reside within a 60 mile radius of Columbia, SC). We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT, NY & Puerto Rico; Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC.