Call Center Representative – Medicaid Member Support

About the role

This is a remote position based in South Carolina, requiring residency within a 60-mile radius of Columbia, SC. The role involves supporting Medicaid members in South Carolina through inbound call center operations.

Responsibilities

• Respond to South Carolina Medicaid member inquiries using a computerized system in a call center environment, following standard scripts and procedures
• Gather information, assess caller needs, research and resolve inquiries, and document all calls
• Provide clear and concise information regarding member eligibility
• Assist callers with completing their Medicaid applications and provide updates on application status
• Follow documented policies and procedures including call handling and escalations
• Act as an advocate for Medicaid members to ensure their needs are met
• Navigate across multiple computer screens while accessing and reviewing information from various applications

Requirements

• Must be at least 18 years of age
• High school diploma or GED
• Must be able to submit to a pre-employment screening
• Must pass the Call Center – Service Skills Assessment and Internet Speed test
• Minimum of 1-year call center experience in telephone customer service or related experience
• Computer literacy and ability to use multiple programs

Preferred skills

• Positive and energetic attitude
• Ability to communicate clearly and confidently
• Ability to multi-task and manage time effectively
• Attention to detail, grammar, and spelling accuracy
• One year of medical insurance or medical office experience
• Call center or professional office experience
• Computer system experience with data entry and database documentation knowledge

Pay

$16.00 per hour.

Schedule

• Training: 4 weeks, 8:30 am–5:00 pm EST
• After training: 8-hour shift within hours of operation
• Full-time schedule (40 hours per week)
• No weekends

Benefits

• Paid training
• Equipment provided
• Career growth opportunities
• Full benefits package including health insurance, voluntary dental and vision, life and disability insurance, retirement savings plan, paid holidays, and paid time off (PTO)
• PerkSpot employee discount program