Call Center Representative (Healthcare) - Baton Rouge, LA - Remote

Summary

As a Call Center Representative (Healthcare) - Baton Rouge, LA - Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve.

About the role

Handle a high volume of inbound provider calls, delivering accurate support while meeting performance standards, including resolving 92% of calls within 3–5 minutes.

Responsibilities

• Assist healthcare professionals with billing requirements, policy questions, and other Medicaid-related inquiries.
• Research complex issues, maintain up-to-date knowledge of policies, and log all interactions accurately.
• Communicate professionally and efficiently to resolve issues, while maintaining strong relationships with providers, clients, members, and team members.
• Accurately document and track all interactions in the designated system, ensuring proper follow-up and data integrity.
• Demonstrate strong multitasking, attention to detail, and information retention in a fast-paced environment, while supporting team and departmental goals.
• Maintain consistent attendance, adhere to schedules, and ensure full HIPAA compliance to protect sensitive information.

Requirements

• High School Diploma or equivalent (GED)
• 1–2 years of experience in customer service or a call center environment; healthcare experience preferred
• Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)
• Experience working with Medicaid programs preferred
• Familiarity with medical claims processing or review preferred

Qualifications

• Self-starters who can multitask and solve problems effectively in a fast-paced environment
• Proficiency in Microsoft Office and the ability to navigate multiple computer systems

Skills

• Excellent oral and written communication skills
• Strong customer service abilities
• Professional telephone etiquette
• A positive, patient attitude

Benefits

• Inclusive workplace culture
• Flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance

Pay

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Schedule

This is primarily a remote position; however, candidates must reside within driving distance of our Baton Rouge office (8591 United Plaza Blvd, Suite 270, Baton Rouge, LA 70809).

The standard work hours are Monday through Friday, 8:00 AM to 5:00 PM CST.

Training

A comprehensive training program will be provided prior to onboarding. Training typically lasts 6 to 8 weeks.

Assessment Requirement

Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.

Video Interview Requirement

Candidates must use a webcam for all interviews and during the first week of orientation.

Internet Requirements (for remote work)

A broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload is required. Higher speeds are recommended to ensure optimal performance.

Equal Opportunity Employer

We are an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.