Call Center Representative – Full-Time

About the role

Full-time inside sales position working with some of the most widely recognized and respected insurance brands in America. The Sales Agent typically holds a Life and/or Health insurance license and works directly with consumers to help them obtain new policies. This position works in a call center setting and reports to the Performance Manager.

Responsibilities

• Contacts and qualifies prospective customers and explains features and merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstances.
• Communicates professionally with customers to explain policies, show value of brand(s) represented, and follow up as necessary to sell appropriate plans or policies.
• Calculates and/or quotes premium rates for recommended policies.
• Develops and maintains thorough product knowledge.
• Demonstrates a high degree of integrity and follows compliance/quality assurance requirements.
• Utilizes client and/or company-provided computer systems to perform accurate and timely data entry and submit applications.
• Follows scripts and designated sales processes to complete sales in a compliant and effective manner.
• Actively participates in training and coaching on an ongoing basis to improve performance.
• Other duties may be assigned.

Requirements

• No prior insurance industry experience required; candidates from hospitality, teaching, marketing, and other fields are encouraged to apply.
• If you do not have a Health Insurance license, we will help you obtain your Insurance License through our comprehensive pre-licensing course.
• Spanish-speaking candidates encouraged to apply.

Pay

• $18 per hour plus uncapped monthly sales bonuses.
• Earnings floor of $20/hour for your first 90 days (or through October 1st, whichever comes first) — paid as a top-up between what you earned and that guarantee, subject to minimal requirements for training completion, attendance, and behavior.
• Typical first-year Sales Agents earn $50,000–$70,000 per year including bonuses.

Benefits

• 401(k) with matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off and holidays
• Vision insurance

Schedule

Full-time

About the company

TRANZACT is a leading direct-to-consumer insurance services business specializing in the distribution of Medicare Advantage, Medicare Supplement, and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience. We work with some of America’s largest insurance brands and have earned recognition and awards from industry leaders.

Our culture is built on the principle “Be Real” — being genuine, keeping your word, and having the courage to make tough decisions. We are entrepreneurial, fast-paced, and empower our people to drive success. Our diverse team includes analysts, writers, engineers, designers, business leads, data scientists, and sales professionals who collaborate to create data-driven marketing, technology, sales, and servicing strategies.

TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.