Call Center Representative – Full-Time

About the Company

TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement, and Life & Supplemental insurance policies. We leverage a highly skilled team of over 3,000 professionals to deliver innovative solutions for insurance carrier partners and provide consumers with a best-in-class experience. Our diverse team includes analysts, writers, engineers, designers, business leads, data scientists, and sales professionals who collaborate to create data-driven marketing, technology, sales, and servicing strategies. TRANZACT has earned industry recognition and awards, fostering a culture rooted in the principle "Be Real"—being genuine, keeping commitments, and making tough decisions. We are entrepreneurial, fast-paced, and empower our people to drive success.

About the Role

We provide full-time inside sales positions working with some of the most widely recognized and respected insurance brands in America. This role operates in a call center setting and reports to the Performance Manager. No prior insurance experience is required—we welcome candidates from hospitality, teaching, marketing, and other fields. If you do not have a Health Insurance license, we will help you obtain it through our comprehensive pre-licensing course.

Responsibilities

• Contact and qualify prospective customers, explaining features and merits of policies offered and recommending coverage based on their circumstances.
• Communicate professionally with customers to explain policies, demonstrate value, and follow up to sell appropriate plans.
• Calculate and quote premium rates for recommended policies.
• Develop and maintain thorough product knowledge.
• Demonstrate integrity and adhere to compliance and quality assurance requirements.
• Utilize client and company-provided computer systems for accurate data entry and application submission.
• Follow scripts and designated sales processes to complete compliant and effective sales.
• Actively participate in training and coaching to improve performance.
• Perform other assigned duties as needed.

Pay

Sales Agents earn $18 per hour plus uncapped monthly sales bonuses. Typical first-year earnings range from $50,000 to $70,000 annually. Additionally, there is an earnings floor of $20/hour for the first 90 days (or through October 1st, whichever comes first), paid as a top-up to meet the guarantee, subject to minimal requirements for training completion, attendance, and behavior.

Benefits

• 401(k) with matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off and holidays
• Vision insurance

Schedule

Full-time position. Work location is in-person, remote, or hybrid.

Spanish-speaking candidates are encouraged to apply.