Call Center Representative - Career Growth

Why Join EchoStar Roseland?

Are you highly competitive, driven by financial success, and ready to turn your ambition into a potential six-figure trajectory? At EchoStar, a Fortune 250 leader, we do not just offer a job. We give you the keys to a long-term career destination right here at our Roseland facility. Located at our location in Roseland, our Retention team acts as the primary shield protecting our customer base. Equipped with real-time AI assistance tools to simplify technical details, you will have the backing and tech you need to de-escalate calls, build rapport, and save accounts. If you are deeply money-motivated, refuse to take "no" personally, and love the rush of turning a loss into a high-commission win, you belong at EchoStar. This role is on-site at 3 ADP Boulevard, Roseland, New Jersey 07068.

About the role

• Estimated On-Target Earnings: $70,000 (hourly base pay + estimated commissions). Actual earnings will vary based on individual sales performance.
• Uncapped commissions: Top earners earn $100k or more in total annual compensation.

Responsibilities

• Tenacity and Thick Skin: You do not take "no" as a final answer. You have the grit to present multiple tailored offers even when the customer starts out closed off.
• Active Listening & Persuasion: You can read between the lines during a high-stress conversation, pull out the customer's true pain point, and reframe our services to solve it.
• Strong Money Motivation: You are driven by the direct link between saving a customer and earning uncapped commission on top of your hourly base.
• Reliability & Foundation: You possess a high school diploma or GED equivalent and a willingness to take on full-time schedules, back-to-back call volumes, and shift flexibility.
• No Experience Necessary: Call center or retention experience is a major asset, but not required. We teach you the exact de-escalation and negotiation frameworks you need during training. Training time is compensated at your regular hourly base pay rate.

Requirements

• Unshakable Grit & Money Motivation: Tenacious drive to negotiate, re-evaluate customer needs, and close retention sales to maximize your commission checks.
• Adaptability & Patience: Comfortable managing high call volumes while bringing an Adventure and Winning spirit to difficult conversations.
• High EQ & Thick Skin: Exceptional emotional intelligence, active listening skills, and the ability to maintain composure during escalated calls. "No" is never personal to you.
• Qualifications: High School Diploma or GED required (Associate’s/Bachelor’s a plus). Call center experience is a plus, but not required—we will train you on advanced de-escalation techniques!

Pay

• Guaranteed Base Pay: $20.50/hour base pay with uncapped commission.
• Estimated On-Target Earnings (OTE): $70,000/year, with top performers consistently earning $100,000+.

Schedule

• 100% Inbound Calls: No cold outreach or outbound door-knocking.
• Full-time schedules with back-to-back call volumes and shift flexibility.

Benefits

• Full medical, dental, and vision insurance.
• 401(k) matching.
• Tuition reimbursement.
• HSA and employee stock purchase options.
• Complimentary DISH TV service at your home.
• Deep discounts on Sling TV and Boost Mobile plans.

Career Pathing

• Fast-Track Promotion Plan: Rapid internal progression built right into your first year. Performance-based milestones provide you with the opportunity to move up two title levels within 12 months, raising your base hourly pay:
  • Level 1 (Associate Account Executive): $20.50/hr
  • Level 2 (Account Executive): $22.00/hr
  • Level 3 (Senior Account Executive): $23.00/hr