Call Center Representative - Bilingual in Spanish (hybrid)

Description

Make a Difference Every Day at Earthmover Credit Union! As a Call Center Representative at Earthmover Credit Union, you'll have the opportunity to provide exceptional service to our members while helping them achieve their financial goals. Every interaction is an opportunity to make a positive impact, build lasting relationships, and contribute to the success of our members and our credit union.

What We Offer

• A welcoming, team-oriented work environment
• Competitive pay: $18.00–$20.00 per hour (based on Credit Union or banking experience)
• Hybrid work opportunity after successful completion of training
• Comprehensive medical, dental, and vision insurance
• Company-paid Short-Term Disability, Long-Term Disability, and Life Insurance
• 10% employer contribution to your 401(k)
• Generous paid time off and paid holidays
• Annual discretionary bonus Incentive program for cross-selling
• Career growth and development opportunities

Responsibilities

• Answer incoming member calls regarding account services, online banking, loans, transfers, account maintenance, and other financial needs.
• Deliver exceptional member service while identifying opportunities to recommend products and services that meet members' needs.
• Aid members with online banking, the mobile app, and basic technical troubleshooting.
• Access member accounts to review balances, transactions, statements, and loan information.
• Research and resolve member account concerns accurately and efficiently.
• Maintain confidentiality and security of member information.
• Promote ECU products and services, including loan opportunities.
• Aid members with initiating Consumer and Mortgage loan applications.
• Identify and escalate suspicious activity or potential fraud risks.
• Create a positive, professional experience with every member interaction.

Requirements

• High school diploma or equivalent required.
• Two or more years of Credit Union or banking experience preferred.
• Previous Call Center experience preferred.
• Strong customer service and communication skills.
• Comfortable identifying member needs and cross-selling appropriate products and services.
• Ability to troubleshoot and resolve basic technical issues.
• Organized with strong attention to detail and accuracy.
• NMLS licensed or ability to obtain licensing.
• Basic math proficiency.
• Ability to work independently while contributing to a team environment.
• Dependable, professional, and able to remain calm under pressure.
• Bilingual in Spanish (optional).

Schedule

• Monday–Thursday: 8:45 a.m. – 5:00 p.m.
• Friday: 8:45 a.m. – 6:00 p.m.
• Rotating Saturdays: 8:45 a.m. – 12:45 p.m.

Why Earthmover Credit Union?

• Our mission is People Helping People.
• We are committed to creating a workplace where employees feel valued, supported, and empowered to grow.
• We believe our employees are the key to delivering exceptional service to our members and making a positive difference in the communities we serve.

About the Role

At Earthmover Credit Union, we are dedicated to providing exceptional service to our members and making a positive impact in the communities we serve. Our team is made up of dedicated professionals who are passionate about helping others achieve their financial goals.

Qualifications

High school diploma or equivalent required. Two or more years of Credit Union or banking experience preferred. Previous Call Center experience preferred. Strong customer service and communication skills. Comfortable identifying member needs and cross-selling appropriate products and services. Ability to troubleshoot and resolve basic technical issues. Organized with strong attention to detail and accuracy. NMLS licensed or ability to obtain licensing. Basic math proficiency. Ability to work independently while contributing to a team environment. Dependable, professional, and able to remain calm under pressure. Bilingual in Spanish (optional).

Skills

Customer service and communication skills. Ability to troubleshoot and resolve basic technical issues. Organized with strong attention to detail and accuracy. NMLS licensed or ability to obtain licensing. Basic math proficiency. Ability to work independently while contributing to a team environment. Dependable, professional, and able to remain calm under pressure. Bilingual in Spanish (optional).

Benefits

• Comprehensive medical, dental, and vision insurance
• Company-paid Short-Term Disability, Long-Term Disability, and Life Insurance
• 10% employer contribution to your 401(k)
• Generous paid time off and paid holidays
• Annual discretionary bonus Incentive program for cross-selling

Pay

• $18.00–$20.00 per hour (based on Credit Union or banking experience)

Schedule

• Monday–Thursday: 8:45 a.m. – 5:00 p.m.
• Friday: 8:45 a.m. – 6:00 p.m.
• Rotating Saturdays: 8:45 a.m. – 12:45 p.m.