Call Center Representative

Core Duties & Responsibilities

• Outbound calls to different medical facilities, pharmacies and other related locations to determine medical history
• Make 120 – 150 calls a day
• Set up files for processing by facilities located within a provided geographical range
• Maintain departmental goals for outbound calls
• Document all call information according to standard operating procedures
• Track and report all information received
• Format and edit canvass reports
• Afford assistance in ensuring canvasses are completed by deadlines
• Afford assistance in other team members' daily functions

Requirements

• Nationwide high call volume experience (1 year or more required)
• Nationwide collections experience (1 year or more required)
• Upbeat, positive demeanor with an attitude for success
• Meet individual and team performance standards while maintaining good attendance and dependability
• Show courtesy and professionalism on all calls to ensure a positive experience
• Be highly motivated and possess the ability to work under little supervision
• Demonstrate ability to effectively manage time, and understand directives
• Have excellent written and verbal communication skills
• Be proficient in Microsoft Office applications to include Microsoft Outlook, Excel, Word, and PowerPoint
• Pass a drug test and pre-employment testing

Benefits

• Medical, dental, vision, disability benefits
• Paid vacation
• A 401K/Profit Sharing retirement plan

Pay

$16 to $17 an hour, commensurate with experience

Schedule

Full-time, non-exempt position located in the corporate office in Denton, TX