Call Center Representative

About the Role

Our Call Center (internally known as the Member Solutions Center) is growing, and we’re seeking compassionate, detail-oriented Call Center Specialists to join us. You’ll be the foundation of our members’ experience, delivering best-in-class service through inbound calls. Our dedication to our members has earned us a reputation as a leader in the industry. Come launch your career with a robust, supportive, and community-driven organization.

Schedule

8:00am–5:30pm Monday–Friday, with rotating Saturdays (9:00am–1:00pm).

Pay

Starting wage $20.50/hour with potential for a higher base wage based on experience.

Location

Wauwatosa, WI. Ability to work at home 2 days per week (and Saturdays) based on performance and role progress after training.

This training class begins on Monday, September 21, 2026, with classroom training onsite for the first 12 weeks of employment. Continuous learning and development opportunities include transparent dialogues, resources, tools, and technical learning modules.

Responsibilities

• Respond to inbound calls from members regarding account inquiries, transactions, and general financial services.
• Provide accurate information and resolve issues efficiently while maintaining a high level of professionalism and empathy.
• Document member interactions and follow up on unresolved issues to ensure timely resolution.
• Educate members on available products, services, and digital tools to enhance their banking experience.
• Collaborate with internal teams to escalate complex issues and ensure member needs are met.
• Meet performance metrics including call quality, response time, and member satisfaction scores.
• Stay informed on financial regulations, product updates, and internal policies to provide compliant and consistent service.

Requirements

• 8 months to 1 year of experience in customer service, preferably in a call center environment.
• Proficiency with Microsoft Office products.
• Familiarity with major web browsers and operating systems.
• Ability to learn and navigate complex systems and technologies.
• Valid work authorization to work for UWCU on the date of hire (UWCU does not provide immigration sponsorship or support for employment authorization).

Benefits

• 21.5 days of annual time off (accrued per pay period).
• 2 weeks paid caregiver leave.
• 2.5 weeks paid new child parental leave.
• 2 days paid volunteer time.
• 10 paid holidays (including your birthday).
• 401k company match of up to 5%, plus approximately 4% discretionary match.
• Variable bonus reward.
• Competitive medical, dental, and vision plans, including domestic partner eligibility.
• Employee Assistance Program.