Call Center Representative

About the Role

Thesis Pharmacy is seeking a highly motivated and professional Call Center Representative to join our growing team. This position is ideal for a motivated individual who thrives in a dynamic environment and is eager to contribute to the success of our team. If you are passionate about providing exceptional support and enhancing office efficiency, we encourage you to apply.

Responsibilities

• Answer and manage incoming phone calls with professionalism and empathy, reflecting our company values.
• Accurately document patient and provider interactions in our pharmacy systems.
• Assess customer needs, provide solutions, and escalate complex issues when necessary.
• Clearly explain pharmacy procedures, prescription statuses, and relevant information to callers.
• Coordinate with internal teams (pharmacists, technicians, operations) to ensure timely resolutions.
• Demonstrate strong understanding—or a willingness to learn—pharmacy-related terminology and services.
• Upsell vitamins and related products during customer calls by identifying needs and recommending appropriate add-ons.
• Maintain a high level of organization and attention to detail in all data entry and call notes.
• Uphold and promote Thesis’ core values in every interaction: Accountability, Continuous Improvement, Excellence, Integrity, Quality, Leadership, Respect, and Teamwork.

Qualifications

• Excellent verbal communication skills in English; bilingual or multilingual is a plus.
• Proficiency in using call center or pharmacy-related systems (training available).
• Prior experience in a call center, customer service, or healthcare setting preferred.
• Familiarity with pharmacy or medical terminology is helpful but not required.
• Ability to manage a high volume of calls while maintaining attention to detail.
• Strong organizational and problem-solving skills.
• Positive attitude and ability to work in a fast-paced, team-oriented environment.

Pay

$18.00 - $20.00 per hour

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

Full-time, In-person (On-Site)

Ability To Commute: 3033 W Parker Rd Ste. 100 Plano, TX 75023 (Required)

Ability To Relocate: 3033 W Parker Rd Ste. 100 Plano, TX 75023: Relocate before starting work (Required)

Experience

• Call Center: 1 year (Required)

Language

• Spanish (Preferred)

License/Certification

• Pharmacy Technician License (Preferred)