Call Center Representative

Talento PriceTravel Holding is hiring a Call Center Representative to support recruiting, people operations, and customer service for a travel distribution and e-commerce organization. This full-time, 100% remote position is open to candidates based in Houston, Texas.

About the role

You will handle inbound and outbound calls, assist customers with questions and service issues, and document interactions accurately. The role involves resolving routine issues, escalating complex cases, and ensuring timely follow-ups to meet service-quality and customer-satisfaction expectations.

Responsibilities

• Handle assigned inbound or outbound calls related to recruiting, people operations, customer support, and business support.
• Confirm the purpose of each interaction and document outcomes accurately in call notes.
• Review account or request details and log complete notes with next steps.
• Resolve routine questions and service issues within policy; escalate complex or unresolved cases.
• Follow up on open cases, promised actions, or missing information to provide timely updates.
• Use approved knowledge resources and adapt communication to address customer-specific questions.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations.

Requirements

• High school diploma or equivalent.
• Prior customer-service experience is helpful but not required for entry-level roles.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

Pay

$47,000 - $54,000 per year

Schedule

Full-time, 100% remote (Houston, Texas-based candidates only).