Call Center Representative

About the role

Premier Disability Services, a division of Internet Brands, is seeking Call Center Representatives to join its high-volume call center team based in Minneapolis, MN. The position offers compensation starting at $16/hr (remote) or $20/hr (on-site in MN), with the potential for up to $500/month in performance-based bonuses.

Responsibilities

• Provide accurate information for incoming customer/client callers regarding disability claim status.
• Make outbound calls to obtain required information from clients pertaining to their cases/hearings.
• Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues.
• Effectively navigate multiple computer windows to access several systems in a proficient manner.
• Handle all callers with efficiency, courtesy, and respect.
• Maintain daily metric goals and participate in monthly audits.

Requirements

• Two (2) years high-volume call center experience.
• Two (2) years Customer Service/Sales experience preferred.
• Ability to retain information and learn new systems quickly.
• Commitment to strong attendance.
• Strong computer knowledge and excellent typing skills at least 50WPM.
• Deescalate scenarios through conflict resolution skills.
• Sharp attention to detail and high degree of accuracy.
• Strong analytical skills to review documents and make sound decisions.
• Able to meet multiple performance targets at or above benchmark levels, including accuracy, call quality, timeliness, and productivity.

Qualifications

• Two (2) years high-volume call center experience.
• Two (2) years Customer Service/Sales experience preferred.
• Ability to retain information and learn new systems quickly.
• Commitment to strong attendance.
• Strong computer knowledge and excellent typing skills at least 50WPM.
• Deescalate scenarios through conflict resolution skills.
• Sharp attention to detail and high degree of accuracy.
• Strong analytical skills to review documents and make sound decisions.
• Able to meet multiple performance targets at or above benchmark levels, including accuracy, call quality, timeliness, and productivity.

Benefits

• Medical, Dental, and Vision insurance.
• PTO and paid holidays.
• Cafeteria onsite and a subsidized lunch program.
• Opportunities to grow within the company!