Call Center Representative

About the role

Employment Type: Full-Time / Part-Time. Are you a friendly, organized, and detail-oriented individual who enjoys helping others? Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. If you thrive in a fast-paced environment and want to be part of a team focused on improving lives, we’d love to hear from you!

We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.

Responsibilities

• Answer incoming phone calls in a courteous, professional manner
• Schedule, confirm, and reschedule patient appointments
• Provide information about our services, therapists, and clinic policies
• Verify insurance coverage and collect necessary patient details
• Assist with appointment reminders, follow-ups, and general inquiries
• Accurately enter and update patient information in the scheduling system
• Communicate effectively with clinical staff to ensure smooth workflow

Qualifications

• Previous experience in a medical call center or healthcare office (preferred but not required)
• Excellent verbal communication and customer service skills
• Strong attention to detail and ability to multitask
• Familiarity with medical terminology and insurance verification is a plus
• Proficient with computers, scheduling software, and basic office tools
• Bilingual (English/Spanish) a plus

Benefits

• Health benefits (for eligible employees)
• Supportive and collaborative team environment
• On-the-job training and development
• Meaningful work helping people improve their quality of life

Pay

Competitive pay and growth opportunities