Call Center Representative

About the role

Our Brownsville office has immediate openings for Call Center Representatives in a primarily inbound call center environment. The position requires the ability to work in a very structured environment with a diverse workforce and adapt to a dynamic, quickly changing telecommunications environment. Accountability includes call quality, attendance, and adherence to work schedule results.

Responsibilities

• Receiving inbound calls and/or making outbound calls to taxpayers to collect delinquent property taxes
• Utilizing headset and computer terminal to navigate through multiple computer systems to input and retrieve information
• Meeting daily, weekly, and monthly production objectives

Requirements

• Previous office experience required
• 1–2 years call center experience preferred
• High school diploma or equivalent required
• Must be bilingual
• Proficient typing required

Skills

• Decision‑making skills — ability to work independently and make decisions that balance the interests of the firm and the customer in a cost‑effective manner
• Creative problem‑solving skills — quick and creative solutions for varied caller challenges
• Ability to effectively deal with difficult people — respond to difficult behavior with diplomacy and tact
• Low need for control — comfort with unpredictable, chaotic, and constantly changing work environment
• Tolerance for stress — healthy response to stressful situations and ability to maintain control amid chaos

About the Firm

Perdue Brandon Fielder Collins and Mott LLP (PBFCM) has been in business since 1970. The firm represents more than 2,000 governmental entities in Texas — school districts, cities, counties, hospital districts, appraisal districts, and special districts. It has grown steadily every year and currently operates 16 offices across Texas with multiple satellite locations in Texas, Florida, and Oklahoma, employing over 60 attorneys and more than 400 employees. Founded on the principles of honesty and ethical conduct, the firm attributes its success to its refusal to deviate from these core values.