Call Center Representative

About the role

Perdue Brandon Fielder Collins & Mott, LLP in Arlington TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills.

Responsibilities

• Handle incoming and outgoing calls to resolve delinquent accounts.
• Research accounts to determine contact information for individuals and businesses.
• Document all actions taken on accounts using computer-based systems.
• Contribute to the team environment and help achieve company-wide goals.
• Meet weekly and monthly production objectives.

Requirements

• High school diploma or equivalent.
• Previous office experience.
• Proficiency in Microsoft Office.
• Customer service experience is preferred.
• Experience in a law office, collections environment, or tax office is a plus.
• Punctuality and dependability.
• Teamwork skills.
• Strong written and verbal communication skills.
• Effective phone etiquette.
• Attention to detail.
• Organization and ability to meet deadlines.
• Ability to work under pressure and prioritize tasks.
• Ability to multitask.

Qualifications

• High school diploma or equivalent.
• Previous office experience.
• Proficiency in Microsoft Office.
• Customer service experience is preferred.
• Experience in a law office, collections environment, or tax office is a plus.
• Punctuality and dependability.
• Teamwork skills.
• Strong written and verbal communication skills.
• Effective phone etiquette.
• Attention to detail.
• Organization and ability to meet deadlines.
• Ability to work under pressure and prioritize tasks.
• Ability to multitask.

Benefits

We offer exceptional benefits including medical, vision, dental, life insurance, long-term disability, short-term disability, a generous paid time off (PTO) policy, paid holidays, an HSA, an annual bonus, and room for growth.

Pay

The typical wage offered is $16.00/hour.

Schedule

The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm.

A Day in the Life of a Call Center Representative

As a Call Center Representative, you are the first point of contact for our company and are sure to provide superb customer service. You spend most of your day on the phone handling incoming and outgoing calls. With great attention to detail, you research accounts to determine contact information for individuals and businesses. Utilizing computer-based systems, you document all actions taken on accounts. Your positive attitude and hard work are essential to helping us accomplish our company-wide goals and ensure that individual tasks are completed. You thrive in our fast-paced team environment and get great satisfaction out of contributing to our continued success by meeting weekly and monthly production objectives.

Are you ready to join our team?

If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!