CALL CENTER REPRESENTATIVE

About the role

We are seeking a friendly and dependable Call Center Representative to join our team. This role involves serving as the first point of contact for our patients, providing support, resolving inquiries, and ensuring a positive experience with every interaction.

Responsibilities

• Answer phones and route calls and messages to providers and other staff members efficiently.
• Schedule patient appointments in accordance with guidelines.
• Update the Practice Management System (PMS) with accurate patient addresses, phone numbers, and insurance information.
• Perform patient scheduling by completing accurate phone discussions to obtain demographic, insurance, financial and appointment related information.
• Build positive relationships with internal and external customers/patients.
• Prioritize and multi-task to meet the demands of a busy office, including answering a high-volume of phone calls.
• Demonstrate professional phone etiquette and take complete and accurate phone messages.
• Maintain accurate records.
• Comply with HIPAA guidelines as all times.
• Provide input and recommendations to enhance the growth and success of the organization.

Qualifications

• Must be able to work onsite in Lorain, OH.
• Must have a high school diploma or GED.
• Previous experience as a receptionist, secretary, or call center representative in a medical setting is preferred.
• Experience in patient scheduling preferred.
• Must be able to demonstrate computer knowledge, including: basic Microsoft Office and the ability to navigate and manipulate multiple software applications in a single session.
• Knowledge of medical terminology preferred.
• Ability to maintain a calm and professional demeanor and communicate enthusiastically with patients.
• Ability to be responsive in working with a culturally- diverse patient population.
• Must have valid driver’s license and satisfactory driving record.
• Bilingual Spanish speaking is a plus.