Call Center Representative

About the Role

As an Assistance Coordinator, you'll be the first point of contact for customers who need support with holistic queries and travel claims. Your role is all about delivering exceptional service and ensuring every interaction counts.

Responsibilities

• Handle a high volume of inbound and outbound communication (phone, email, chat) with professionalism and empathy
• Answer benefit questions, update policies, and assist with new and existing claims
• Document interactions accurately in our CRM system
• Collaborate with team members and mentor new hires when needed
• Support special projects and tasks as assigned

Requirements

• 1+ year of customer service experience with strong problem-solving skills
• Proficiency in Microsoft Office Suite
• Excellent communication skills—both written and verbal
• Ability to multitask in a fast-paced environment
• Global awareness and a genuine passion for helping people
• Positive attitude, resilience under pressure, and attention to detail

Benefits

• A diverse, inclusive, and globally connected team
• Comprehensive benefits package (Medical/RX/Dental/Vision)
• 401(k) with company match
• Paid Time Off + Company Holidays
• Free parking & on-site fitness center
• Casual dress environment
• Tuition reimbursement plan