Call Center Representative

About the role

The Call Center Representative works closely with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records.

Duties And Responsibilities

• Effectively triage calls and accurately schedule all new and existing patients with appropriate provider
• Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center
• Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system
• Accurately acquire, confirm and input demographic and insurance information for all patients
• Perform other related duties as assigned

Qualifications

• High School diploma, or GED is required. An Associate's degree is highly preferred
• Minimum of one to two year relevant work experience in a high volume medical call center highly preferred
• Electronic appointment scheduling and data entry experience required
• Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity
• Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must
• Bi-lingual in English and Spanish is required

Physical Requirements/Work Environment

• Variable 8 hr. shifts between 7am-8pm, including weekends as needed
• Minimal physical effort
• Must be able to operate computer and telephone continuously
• District travel as necessary

Benefits

• Major medical, dental and vision insurance
• Generous PTO
• Tuition reimbursement and much more