Call Center Representative

About the Role

This position is a customer service role based in Chattanooga for our Michigan company, Corvette Central. While based onsite in Chattanooga, this role will report to the sales manager for the Michigan location. It is a full-time, non‑exempt position.

Responsibilities

• Selling Corvette parts primarily through incoming phone calls.
• Answering customer questions and finding solutions using our software, website, and the expertise of over 200 years of combined staff experience.
• Following up with previous customers.
• Generating quotes for international orders.
• Providing online chat support through our website.
• Demonstrating a high level of customer‑service empathy, professionalism, and respect.
• Returning all internal and external calls, emails, and faxes promptly, ensuring concerns are understood and resolutions clearly explained.
• Processing customer orders, changes, and returns according to established department policies and procedures.
• Exemplifying high levels of quality, productivity, and efficiency consistent with continuous quality improvement.
• Providing timely feedback to the company regarding service failures or customer concerns.
• Showing a willingness to learn and a passion for helping people.
• Answering customer requests or inquiries concerning services, products, billing, etc.
• Delivering superior service by identifying and resolving customers’ issues using problem‑solving skills.
• Building a positive rapport across a variety of personality types.
• Continuously maintaining a working knowledge of our clients’ products, services, and promotions.
• Putting the customer first and remaining polite and professional at all times.

Requirements

• Willingness to learn and accept feedback.
• Detail‑ and goal‑oriented.
• Friendly personality.
• Clear communication with others.
• Customer service experience (preferred).
• Basic car knowledge (preferred).

Working Conditions

• Ability to work in a fast‑paced call‑center environment.
• Dexterity of hands to operate a computer keyboard.
• Ability to see and read material for accuracy.
• Hearing and speaking to exchange information with customers and co‑workers.
• Ability to sit for extended periods of time.

Schedule

Full‑time, non‑exempt. Monday – Friday, 8:00 am – 5:00 pm.