Call Center Representative

Department: Customer Service Reports to: Customer Service Manager Job Category: Administrative Employee Type: Full time, Non-exempt Rate of Pay: $24.03/hour Location: 1617 Wilcox Blvd. Chattanooga, TN 37406 Revision Date: October 7th, 2026 Summary The Call Center Representative plays a key role in delivering outstanding customer service to CARTA riders by managing incoming calls, scheduling reservations, assisting with trip details, and handling general inquiries. This position serves both the general public and the ADA community, ensuring accessible, efficient, and courteous service in a high-volume call center environment. Essential Duties And Responsibilities Other duties may be assigned that are in keeping with the goals and objectives of CARTA. Answer incoming calls, determine the intent of the caller and make the appropriate connectionDispatch CARTA’s demand response serviceOperate a personal computer along with Microsoft Office software dailyDeal diplomatically with the public under stressful conditionsGreet visitors and provide accurate information in a friendly and cheerful mannerMulti-task with attention to detail Schedule CARTA’s demand response and paratransit (Care-A-Van) services Qualifications A minimum 5 years of professional customer service experience and some college and/or university experience; Associate degree is preferred.Experience in call center operations, transportation services, or ADA-related roles is preferredMust have a strong knowledge of the Chattanooga and Hamilton County areasMust have a clear telephone voice, with excellent organization and communication skillsMust be able to work evenings and weekendsMust be a motivated, self-starter who requires minimal supervision Work Environment Office-based call center environment.Requires extended periods of sitting, computer, and phone use.Must maintain professional appearance and conduct CARTA is an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment for all employees.