Call Center Representative
Career paths start at $17.50 per hour plus bonus (this includes an hourly base rate of $17.00 and an on-site differential of $0.50 an hour). This role is on-site at our Tucson facility.
About the role
This position is for wireless customer service, where you will handle inbound calls from customers seeking assistance with their wireless accounts. In addition to resolving inquiries, troubleshooting, and making account changes, this role plays a key part in identifying opportunities to enhance the customer's experience through upselling wireless products and services—such as plan upgrades, device features, add-ons, and promotions tailored to meet their needs.
You can expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.
Responsibilities
- Deliver world-class customer service to inbound callers
- Utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency
- Process orders, update accounts, and maintain accurate records
- Effectively multitask while maintaining strong attention to detail
Requirements
- Six months of customer service experience
- Must be 18 years of age
- Must have GED or High School Diploma
- Must be legally permitted to work in the United States
Benefits
- Paid training program
- Paid personal time off and paid sick time
- Health, vision, and dental benefits
- 401k with matching contributions
- Tuition reimbursement program
Pay
$17.50 per hour plus bonus
Schedule
On-site at our Tucson facility