Call Center Representative ($500 Hiring Bonus!)

About the role

Can your customer service skills help us serve our clients better? Do you have experience in an outbound call center? Are you a quick learner with a can-do attitude? If so, our Call Center Representative could be a perfect fit for you!

Responsibilities

• Respond to and resolve customer service requests.
• Communicate directly by phone with policyholders and potential new customers regarding insurance matters.
• Process agent appointments and/or follow-ups for all Agents and registered representatives.
• Create positive business relationships between the agents, the company, and our customers.
• Understand the basic information for all products offered by FBL Financial Group, Inc.

Requirements

• A high school diploma or equivalent required.
• Proficiency in both English and Spanish preferred.
• Must have or be able to attain knowledge regarding how the insurance industry operates.
• Analytical/problem solving skills required.
• Basic personal computer skills in a Windows environment (Word, Excel) required.
• Keyboard skills (40 - 45 NWPM).
• Oral and written communication skills as appropriate to this position.
• Ability to work in person from our office in West Des Moines, Iowa.

Qualifications

• High school diploma or equivalent required.

Skills

• Customer service skills.
• Outbound call center experience.
• Problem-solving skills.
• Basic computer skills.
• Written and oral communication skills.
• Knowledge of the insurance industry.

Benefits

• Enhanced 401K with a match.
• Low-cost health, dental, and vision benefits.
• Life and disability insurance options.
• Paid time off, including holidays and volunteer time.
• Onsite wellness facility with fitness classes and programs.
• Daycare center.
• Cafeteria.
• Consideration for a hybrid work arrangement.

Pay

$17.00/hour with a $500 hiring bonus after 3 months of employment. Fulltime/part-time/Regular work may be an option.

Schedule

Work from our office in West Des Moines, Iowa.

Application Instructions

We are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.