Call Center Representative | 4X10 Shift | Full-Time (4 Days a Week)

About the role

MCI is a rapidly growing tech-enabled business services company delivering CX, BPO, and XaaS solutions across various industries. We're seeking Call Center Representatives to support inbound and outbound customer interactions for major brands in retail, telecommunications, and software.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy
• Listen actively to customer concerns and resolve issues effectively
• Use internal systems to manage accounts and complete service tasks
• Identify sales opportunities and apply upselling techniques
• Clearly explain products, services, and processes to customers
• Aim for first-call resolution through strong communication and problem-solving
• Escalate customer dissatisfaction when necessary

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Reliable and punctual with strong time management
• Strong problem-solving, negotiation, and conflict resolution skills
• Customer-focused, empathetic, patient, and responsive
• Ability to multitask and self-manage in a fast-paced environment
• Team-oriented with excellent interpersonal skills

Preferred Qualifications

• 1+ year experience in customer service, sales, tech support, or administrative roles
• Experience in a contact center or government-related work environment

Benefits

MCI offers a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Disability Insurance
• Life Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code
• Compensation & Benefits Tailored to Fit Your Life

Pay

Starting compensation is based on experience.

Schedule

The role operates in a professional office environment with occasional travel.