Call Center Representative (2nd Shift - Mon-Fri 11:30am-8:00pm) - Richmond, Virginia

About the role

Celerion is seeking a Call Center Representative to join our Richmond, Virginia team. In this part-time benefitted position (30-35 hours per week), you will handle inbound and outbound calls related to tobacco study participation, collect and enter participant information into our database, promote additional study participation and referrals, and make reminder calls to registered study participants.

Schedule

This position is scheduled Monday through Friday between the hours of 11:30 am and 8:00 pm.

Responsibilities

• Answer inbound calls and make outbound calls to the public regarding tobacco study participation.
• Collect and enter participant information into the computer database system.
• Promote additional study participation and referrals from current participants.
• Make reminder call-outs to study participants registered for screenings.

Requirements

• High School diploma or equivalent.
• Excellent communication skills.
• Commitment to providing outstanding customer service.
• Able to sort information and interpret written and verbal instructions.
• Accuracy and attention to detail.
• Previous Call Center experience preferred.
• Data entry experience preferred.
• One year of sales, telemarketing, promotional, public relations, or related experience preferred.
• Must be 21 years of age or older to work around tobacco products (per Code of Virginia 18.2-371.2B).
• Ability to work in an environment with daily exposure to secondhand smoke from combustible cigarettes and vapors from electronic cigarettes.

Benefits

This is a part-time benefitted position.