Call Center Representative # 26-13176

Responsibilities

• Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
• Handles situations which may require adaptation of response or extensive research.
• Accurately documents inquiries.
• Initiates or processes adjustments or performs other research as needed to resolve inquiries.
• Coincides with other departments to resolve problems.
• Responds to, researches, and/or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions, and needs.
• Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
• Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies.
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Maintains all departmental productivity, quality, and timeliness standards.
• Aid in the training of new employees and cross-training of coworkers.

Requirements

• One year of claims processing or customer service experience OR a Bachelor's Degree in lieu of work experience.
• Organizational skills.
• Good judgment and customer service skills.
• Strong listening skills.
• Good verbal and written communication proficiency.
• Proficient grammar skills.
• Ability to navigate through the Windows operating system environment.
• Must have good typing and talking skills.
• Ability to multi-task.
• Ability to remain in a stationary position for extended periods of time.

Skills

• Organizational skills.
• Good judgment and customer service skills.
• Strong listening skills.
• Good verbal and written communication proficiency.
• Proficient grammar skills.
• Ability to navigate through the Windows operating system environment.
• Must have good typing and talking skills.
• Ability to multi-task.
• Ability to remain in a stationary position for extended periods of time.

About the Role

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.