Bilingual Call centre representative # 26-14693

Responsibilities

• Initiates or processes adjustments or performs other research as needed to resolve inquiries.
• Captures and documents customer inquiries.
• Coordinates with other departments to resolve problems.
• Responds to, researches, and assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions, and needs.
• Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
• Fulfills follow-up actions on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies.
• Affords assistance with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Maintains all departmental productivity, quality, and timeliness standards.
• Assists with the training of new employees and cross-training of coworkers.

Requirements

• Answers telephones.
• Diagnoses problems, explains benefits, procedures, etc.
• Informs stakeholders, listens actively.
• Understands a second language.

Skills

• Spanish Speaking
• Spanish Writing

About the Role

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.