Call Center Rep/Sr. Call Center Rep

This position is open to internal and external candidates.

About This Opportunity

Are you looking to contribute to company success by using a broad range of expertise to help customers around the state? Do you like working in a fast-paced setting where your ability to solve problems can really make a difference? If that sounds like you, we'd love for you to be part of our team as a Call Center Representative. The Call Center Rep will work with our customers to provide professional and courteous customer service to New Mexico Gas users.

Responsibilities

• Answers inbound phone calls from customers regarding billing inquiries and audits, account adjustments, in-house credit and collections, resolutions of energy diversion cases, available rate options, debt payment, conservation, weatherization, service connections, orders, disconnections, or transfers, and dispatching and conflict resolution.
• Completes all customer service training and assessments and develops proficiency in the majority of customer service technical transactions for customers.
• Maintains statistical records as needed.
• Implements existing business practices and advanced field experiences that apply to bad debt recovery, unbilled meters, enforcing deposit policies, and identification of other areas of potential exposure to reduce revenue losses.
• Actively manages, preps for, and troubleshoots customer disconnections for non-payment and assists in the preparation of customer notices as needed or assigned.
• Senior Level: Entry-level duties plus additional responsibilities.

Requirements

• A high school diploma or GED.
• 1 year of customer service or call center experience.
• Senior Call Center Rep: 3 years of experience.

Pay

• Call Center Rep: $43,040 – $53,800
• Senior Call Center Rep: $48,720 – $60,900

Placement is based on skills, experience, and education of the successful candidate.

Working Conditions

Call Center Environment