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Jobs · Customer Service · New York

Call Center Rep - Quality Service Associate 2453

ConServe · Fairport, NY · 7 mo ago
Customer ServiceFull-time

Position Summary

Our Quality Service Associates manage and collect delinquent accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties.

Essential Duties & Responsibilities

  • Obtain information from Consumers in order to determine current financial situation and determine solutions
  • Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
  • Gather proper documentation from Consumers and maintain appropriate follow-up
  • Maintain daily, weekly and monthly goals as set by management at ConServe
  • Work a specified number of accounts/cases daily and maintain an acceptable volume of phone calls as assigned to the position by Management
  • Achieve a high level of customer satisfaction which is measured by compliments and a customer satisfaction survey provided to each consumer at the end of their call
  • Record Maintenance – proper management & updating of system to maximize contacts
  • Skip-Tracing – to assist in locating & contacting consumers and businesses
  • Adhere to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program

Non-Essential Duties & Responsibilities

  • Other duties as assigned

Education Requirement

The ability to work an 8 hour shift, Monday through Friday between the hours of 8:00 am EST and 9:00 pm EST. Fluent in conversational English and ability to proficiently read and write English. Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution. Intermediate Computer skills to document calls and navigate software packages, databases and the internet. Strong organizational and time management skills. Attention to detail. Ability to act independently to resolve problems. Motivation to learn. Ability to work in a positive, collaborative manner with coworkers. Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment. Ability to obtain and maintain Government Security Clearance. Ability to obtain and maintain State Collections Licensure. U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States. No conflicts of interest with ConServe or our Clients.

Physical Demands

  • Occasionally lift and/or move up to 25 pounds
  • Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
  • Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
  • Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)

Skills/Requirements

  • The ability to work an 8 hour shift, Monday through Friday between the hours of 8:00 am EST and 9:00 pm EST.
  • Fully fluent in conversational English and ability to proficiently read and write English.
  • Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution.
  • Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
  • Strong organizational and time management skills.
  • Attention to detail.
  • Ability to act independently to resolve problems.
  • Motivation to learn.
  • Ability to work in a positive, collaborative manner with coworkers.
  • Ability and history of maintaining confidentiality and high level of trustworthiness.
  • Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
  • Ability to obtain and maintain Government Security Clearance.
  • Ability to obtain and maintain State Collections Licensure.
  • U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.
  • No conflicts of interest with ConServe or our Clients.

Mission Statement

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Disclaimer

Continental Service Group, LLC., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, option 7 or by emailing: jobs@conserve-arm.com . Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace.

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